Privacy Policy

1. Introduction

no77 operates the online entertainment platform accessible at no77.club. In the course of providing live casino, slot games, sports betting, and account management services to Pakistani players, no77 necessarily collects and processes certain personal data. This Privacy Policy sets out in detail how no77 collects, stores, uses, and protects that data, and what your rights are in relation to the personal information we hold about you.

This policy applies to all users of the no77 platform, including registered account holders, visitors browsing the site without an account, and individuals who communicate with no77 support. References to "no77", "we", "us", or "our" in this policy refer to the no77 platform and its operators. References to "you" or "your" refer to the Player or site visitor whose data is being processed.

2. Data We Collect

2.1 Registration Data

When you create an account at no77, we collect the information you provide during registration, which typically includes:

• Full legal name;
• Date of birth (for age verification purposes);
• Email address;
• Country and city of residence (e.g. Karachi, Lahore, Islamabad);
• Preferred currency (PKR by default for Pakistani players);
• Username and password (password stored in hashed form only).

2.2 Identity Verification Data

As part of our Know Your Customer (KYC) and anti-money laundering compliance obligations, no77 may request and collect:

• Government-issued identification (CNIC, passport, or driving licence);
• Proof of address (utility bill or bank statement);
• Source of funds documentation for high-value accounts.

2.3 Financial Transaction Data

no77 records deposit and withdrawal transactions associated with your account, including method used (JazzCash, Easypaisa, bank transfer, card), transaction amounts in PKR, timestamps, and transaction reference numbers. no77 does not store raw payment credentials.

2.4 Gameplay and Betting Data

We record game activity, bet history, win and loss records, game session duration, and responsible gaming tool activations. This data is used for account statement purposes, dispute resolution, responsible gaming monitoring, and compliance auditing.

2.5 Technical and Device Data

When you access no77, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, and session identifiers. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact no77 support via email or live chat, we retain records of those communications including timestamps and the content of the correspondence for quality assurance, dispute resolution, and compliance purposes.

3. How We Use Your Data

no77 uses the personal data it collects for the following purposes:

no77 does not use personal data for automated decision-making that produces significant legal effects on Players, except where required for fraud prevention, in which case any such decision can be reviewed by a member of the no77 compliance team upon request.

4. Legal Basis for Processing

no77 processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the no77 account agreement, including account management, payment processing, and providing access to games;
• Legal obligation — processing required to comply with anti-money laundering regulations, KYC requirements, and other applicable legal obligations;
• Legitimate interest — processing necessary for fraud prevention, platform security, and service improvement, where no77's interests do not override your rights;
• Consent — where you have provided explicit consent, such as for the receipt of promotional communications.

5. Data Sharing with Third Parties

no77 does not sell personal data to third parties. Limited and controlled data sharing occurs in the following circumstances:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card network processors receive transactional data necessary to process payments. These providers operate under their own privacy policies and are not permitted to use your data for unrelated purposes.
• Identity verification services — KYC document processing may be handled by a third-party identity verification provider operating under contractual data processing obligations.
• Fraud and AML compliance providers — transaction monitoring and fraud screening tools may process account and transaction data on no77's behalf.
• Regulatory authorities — no77 may be required to disclose data to regulatory or law enforcement authorities in response to legally binding requests.
• Game content providers — certain game providers may receive anonymised session data for technical integration and game performance monitoring purposes.

All third-party service providers engaged by no77 are contractually required to handle personal data in accordance with applicable data protection standards and to use the data only for the specified purpose.

6. Cookies & Tracking Technologies

no77 uses cookies and similar tracking technologies to operate the platform, maintain session state, prevent fraud, and analyse usage patterns. The categories of cookies used on no77 include:

• Strictly necessary cookies — required for the platform to function, including session management and login state maintenance. These cannot be disabled without impairing platform use.
• Security cookies — used for fraud detection, CSRF protection, and suspicious activity identification.
• Analytics cookies — used in aggregated, anonymised form to understand how Players navigate the no77 platform and to identify areas for improvement.
• Preference cookies — used to remember settings such as language preference and display options within your no77 account.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the no77 platform.

7. Data Retention

no77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and registration data: retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, as required for AML and regulatory compliance;
• Transaction and financial records: retained for a minimum of seven (7) years in accordance with financial record-keeping obligations;
• KYC documents: retained for the duration required by applicable AML regulations, typically five (5) years from the date of last transaction;
• Support communications: retained for three (3) years from the date of the communication;
• Technical and device data: retained for up to twelve (12) months for security and fraud analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Security Measures

no77 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and no77 servers;
• Encryption at rest for sensitive personal and financial data stored on no77 infrastructure;
• Bcrypt or equivalent hashing for all account passwords — plain-text passwords are never stored;
• Two-factor authentication (2FA) available for all Player accounts;
• Automated session expiry and login anomaly detection;
• Access controls limiting internal data access to authorised personnel with a legitimate operational need;
• Regular security audits and penetration testing of the no77 platform.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data no77 holds about you:

• Right of access — you may request a copy of the personal data no77 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — in certain circumstances, you may request deletion of your personal data. Note that legal and regulatory retention obligations may limit the scope of this right;
• Right to restriction — you may request that no77 restrict processing of your data in certain circumstances;
• Right to object — you may object to processing based on legitimate interest, subject to no77's overriding compliance obligations;
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact no77 support. Requests are processed within 30 calendar days. Identity verification may be required before a request can be fulfilled.

10. Children and Minors

no77 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If no77 becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately and all associated data will be deleted, subject to any mandatory retention requirements. If you believe a minor has accessed or registered at no77, please contact support immediately.

11. Changes to This Privacy Policy

no77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email or via an in-platform notification upon login. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the no77 platform following notification of changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to remain informed of how no77 handles your personal data.

12. Contact

For any queries related to this Privacy Policy, data subject rights requests, or any concern regarding how no77 handles your personal data, please contact us at:

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Request" in your subject line. no77 aims to respond to all privacy-related enquiries within 5 business days and to complete substantive data requests within 30 calendar days.